Shipping policy

Shipping Policy

Thank you for shopping with Roshan Mart Shop. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.

Order Processing

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been processed, you will receive a confirmation message.

Shipping Time

We currently deliver across Pakistan.

Estimated delivery times are:

  • Major Cities: 3–5 business days
  • Other Cities and Remote Areas: 5–8 business days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, we may offer Free Shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible locations across Pakistan.

Please ensure that someone is available to receive the parcel and make the payment at the time of delivery.

Order Tracking

Once your order has been shipped, you may receive tracking information (where available) so you can monitor the delivery status of your package.

Delivery Delays

While we work hard to ensure timely delivery, delays may occur due to:

  • Courier company delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Incorrect or incomplete shipping information provided by the customer

Roshan Mart Shop is not responsible for delays caused by factors beyond our control.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or the order may be returned. Additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 7 days of receiving your order and provide clear photos or videos for verification.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Roshan Mart Shop
Email: agencydigitora@gmail.co

We appreciate your trust in Roshan Mart Shop and will do our best to ensure a smooth and reliable delivery experience.