Return & Refund Policy

Welcome to Roshan Mart Shop. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns only in the following cases:

• You receive the wrong product.
• The product arrives damaged or defective.
• The product is incomplete or missing essential parts.

To qualify for a return:

• You must contact us within 7 days of receiving your order.
• The product must be unused, unworn, and in its original packaging.
• You must provide clear photos or videos showing the issue.

Non-Returnable Items

The following items are not eligible for return or refund:

• Change of mind after placing the order.
• Incorrect size, color, or variant selected by the customer.
• Products damaged due to misuse, negligence, or improper handling.
• Used, washed, or opened products that cannot be resold for hygiene or safety reasons.

Refund Policy

Once your return request is approved and the product has been inspected, we will notify you of the outcome.

If your refund is approved:

• Refunds will be processed within 7–10 business days.
• Refunds for prepaid orders will be sent through the original payment method or another mutually agreed method.
• For Cash on Delivery (COD) orders, the refund will be transferred to your provided bank account or mobile wallet (such as JazzCash or Easypaisa).

Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

Order Cancellation

Orders may only be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation is no longer possible.

Exchanges

We only replace products that are damaged, defective, or incorrectly delivered.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Roshan Mart Shop
Email: agencydigitora@gmail.co

We aim to respond to all customer inquiries as quickly as possible and provide a fair resolution.